Shipping and Return Information

 Important Notice:

- Please note that images displayed on my site are for reference only. The actual product may vary slightly due to differences in computer monitors. However, rest assured that the printing technology at my print lab maintains the highest quality standards to deliver the best results.

 

Shipping Information

1. How is my order shipped?

- All orders are created at the time of order and shipped directly to you via FedEx Ground Economy service or similar. 

 2. Do you offer expedited shipping?

-Expedited shipping is not available at this time. Please allow 3-5 business days for product processing time and additional time for shipping. 

Refund Policy

1. How do I cancel an order?

- My print lab will get to work on your order within 24 hours. If you need to cancel an order, please reach out to me directly at jennifer@naturalcharmphotography.com within 6 hours of placing your order. I will do my best to accommodate your request, but once the order has entered production or has been shipped, I won't be able to cancel it.

2. My item is damaged or defective. How do I make a return?

- If your order arrives damaged incurred during packaging or transit, misprinted, or with print defects, please reach out to me for a reissue or a refund. To assist me in swiftly evaluating the issue and determining the best resolution, please send the following to jennifer@naturalcharmphotography.com:

       1. A clear photo of the item(s) received. 

       2.  A wider photo of the area where the issue can be easily identified.

       3. A photo of the label attached to the product. 

- Please make sure the photos are clear and unobscured, this will aid me in handling your request efficiently. For prompt resolution, please contact within 3 days of delivery. 

3. How long do I have to make a return?

- Returns are available within 30 days of the delivery date. 

- To ensure the fastest resolution, I encourage you to contact me within 3 days of delivery. 

4. Can I ask for a return if I ordered the wrong size or changed my mind?

- I am not able to accept returns for custom items.

- If you've ordered an incorrect item (such as the wrong size or due to an error not on my part), I regret that I'm unable to process returns or replacements. Similarly, if your items arrive in good condition, I do not accept returns.

Given the unique made-to-order nature of my products, they cannot be resold once dispatched. All sales are final. I appreciate your understanding in this matter.

Here are the options available to you:
- You can return the item at your own shipping expense. Please contact us for the return address.
- The product will need to be returned to receive a 50% partial refund (to cover the cost of materials). 
- We can also provide store credits as compensation, which you can use for future purchases.

Your satisfaction is important to us, and we'll strive to resolve your concerns to the best of our ability.